As a consultant and service provider, business is rarely just business. It’s about mutually respectful, beneficial relationships. We are all human and prone to miscommunication and mistakes. I’ve formulated the following “policies” as guidelines to explain how I work in hopes that we can form a long-standing partnership.
Qualified referrals are appreciated – I wouldn’t be as successful as I’ve been without them. If you like the work, please tell a friend or colleague – or two or three. Prices vary when requesting a custom quote.
SPEC WORK / WORK FOR HIRE
I do not offer spec work (unpaid concepts/layouts) for you to see if I’m right for your project. I also don’t accept work for-hire arrangements. If you don’t find the work engaging, I’m probably not suitable for your project. No love lost.
I reserve the right to decline any project. If you order services online and pay a deposit or full fee, a full refund will be processed within five (5) business days.
I respect your privacy and ideas. Please advise me of sensitive, proprietary or confidential information. If your project requires me to sign an NDA, please forward a copy for review BEFORE discussing your project. NDAs are accepted and signed once reviewed by legal counsel.
While I believe in investing in my clients, I rarely enter into equity agreements e.g. percentage of company/profits in exchange for creative work. I may choose to offer discounts or extended payment plans to start-up organizations on a case-by-case basis.
I believe in giving back and realize that sometimes a professional touch can help an entrepreneur or organization get the attention of influencers and corporations. Creative services are provided to individuals and nonprofits at no charge on a case-by-case basis.
BILLING + PAYMENTS
Electronic payments via credit card are the preferred method for online orders. Other acceptable forms of payment: wire transfer, company check, cashier’s check or money orders. Returned checks are subject to a $45.00 handling fee. Clients who submit checks with insufficient funds will be asked to make payment via cashier’s check or money order.
DEPOSITS / INSTALLMENTS
Payments are expected in a timely manner. Projects require a 50% deposit at start with the remainder of fees due prior to release of final files. If you are paying installments, at least 80% of the total fee must be paid before you will receive final files.
Invoices are sent via electronic mail and/or PDF and are due upon receipt unless noted.
If you can’t make payment in a timely fashion or need more time to pay, please let me know as soon as possible. It disturbs me to disengage from awesome people who cannot or choose not to pay on time. If you respect the work I’m doing, I expect to receive payment for services. Look at it this way: would your mechanic let you take your car if you don’t pay or at least make an arrangement to pay? Hmmm.
I commit to providing services and expect a commitment from you to complete your project. If you cannot complete the process for any reason, please let me know as soon as possible. Incomplete projects with no activity or communication from you after thirty days, with reasonable attempts to resume, are considered abandoned. Abandoned projects are archived and removed from my schedule. If the you wish to resume the project at a later date, expect delays as production time will have to be rescheduled. After forty-five (45) days, the relationship will be terminated in writing. Project files and time logs will be reviewed to determine whether a refund or additional payment is appropriate to conclude our business.